To apply send a resume and cover letter to mandy@itsdatenight.com

An exciting and challenging position exists as a part-time Operations Event Manager at Date Night. We are looking for an experienced self starter who is creative, highly organized, detail oriented and customer experience focused.

Start Date: immediately

Working closely with the Chief Operations Officer, the Events and Community Engagement Manager leads the development and management of events. 

Job details:

  • Part-time with an opportunity to grow to full-time after 90 days
  • Contract position 
  • Salary Ranges by experience

 

Key Responsibilities:

  • Develop event procedures and manuals for training and onboarding purposes
  • Providing solutions and recommendations to uphold customer service levels, quality and productivity 
  • Acts as interface between events and sales team to deliver on partnerships
  • Stays up to date with industry standards and developments; seeks opportunities to develop self and team 
  • Works with peers 
  • Builds systems and processes for event management
  • Communicate changes in procedures to team 
  • Anticipates operational trends and implements necessary changes quickly 
  • Interacts with team and customer to de-escalate issues and provide solutions 
  • Works with Operational Finance Specialist to document and develop reconciliation and budget/billing management processes 
  • Reports on regional success and overall events quality monthly 
  • Develops a scaling strategy for Couples Retreats 
  • Protects department revenue and acts to control costs where possible 
  • Develops regional event metrics and holds team accountable 
  • Responsible for crisis management, plans, and tools for the events team 
  • A key player in the ideation of new events and experiences as well as the continual growth and improvement of existing experiences and events
  • Develops, executes and monitors quality survey linked to the department and developed a continuous improvement program based on results 

 

People Management:

 

  • Develops an empowering, accountable and engaging team culture with positive reinforcement, reward and recognition principles 
  • Focuses on team development by ensuring each member has a development plan and addresses gaps in knowledge or experience 
  • Setting performance expectations and providing training and skill development based on job function 
  • Schedules and hold regular team meetings and one-on-one meetings both virtually and in-person
  • Manages deadlines and priorities of all direct reports 
  • Recruits, interviews, hires and trains new team members

 

Qualifications:

  • Bachelor’s degree or equivalent work experience required 
  • 5-7 years’ experience in hospitality management/ event management or related field 
  • Able to independently develop processes/metrics/standards 
  • Ability to develop reporting data and using it to create greater efficiencies and seamless workflow.

How to apply: 

Send your resume and cover letter addressed to mandy@itsdatenight.com by February 7th, 2020

🙌 CULTURE MUST HAVES 🙌
– You have an unrelenting desire to achieve
– You have a sense of humor and passion for life
– You love to have fun, but take your responsibilities seriously
– A team player with ability and willingness to accept and provide feedback

⭐ ABOUT US ⭐

It’s Date Night makes relationships better by providing exceptional experiences. We not only promote awesome events and things happening in our city – we create them. It’s Date Night works with our partners to curate experiences that support connection, community and fun while making powerful brand connections to our demographic. Established in 2013 – we’ve earned the title of being the go-to guide for experiences in Calgary.